OBX Rental Management - Working for You

Why Choose Joe Lamb Jr. and Associates? 

BEING PART OF THE FAMILY

Joe Lamb Jr. & Associates specializes in providing premier property management to Outer Banks property owners from Duck to South Nags Head. Operating on the OBX since 1968, with over 500 vacation rental properties, we have the experience and knowledge to maintain your property efficiently while maximizing your income potential. Our staff consists of three generations of the Lamb Family, and over 30 team members work to maintain an atmosphere of family and tradition. Our managers, reservations, and guest services teams are trained in all aspects of customer service and provide individual, friendly attention to homeowners, guests, and vendors alike. We look forward to your being a part of the family.

We tailor our level of management to your needs. We work with you to find the best approach to maintaining and servicing your property. The appearance and comfort of your home is of paramount importance to us. We offer full-service property maintenance and housekeeping in conjunction with private contractors that provide a wide array of services, from grill cleaning to roof repair. Our housekeepers are members of the Vacation Rental Housekeeping Professionals (VRHP). At JLJ, we run a preventative maintenance program, quick response times, and post-tenancy dual-purpose inspections. It is our policy to handle any issues promptly and efficiently. We keep our owners updated on their rental properties through access to work orders, guest reviews, emails, and newsletter communication.

REACHING YOUR GOALS AND OPTIMIZING YOUR PROPERTY'S POTENTIAL

We welcome the opportunity to advise you when assessing your property. Our management staff can provide helpful hints to increase income while being mindful of expenses. Creating the right look for your property can sometimes be challenging. By assessing guest reviews and expectations, we ensure you know the features needed to enhance interest. Our goal is to help you include the most popular bells and whistles that will appeal to our guests and ensure them a restful, enjoyable vacation. A well-maintained home can mean the difference between having a guest visit once and having a guest continue to come back for years to come. We present your property to our guests as a home away from home in our little slice of paradise.

uNDERSTANDING EFFECTIVE MARKETING STRATEGIES

We understand our local tourism trends and know how to keep your property at the top of the list during peak times and ahead of the competition during shoulder seasons. We use every medium possible to create ample exposure for your property. In addition to the exposure your home will receive through our numerous travel site affiliates, your property will also receive customized marketing through our newly launched responsive design website and our rapidly growing market of social media followers. We run local radio ads and advertise in regional and national travel publications, both in print and online. We also maintain an extensive email database of all past and potential guests to offer promotional specials. Because of our extensive marketing strategies our properties enjoy a consistent occupancy rate at the top of the market.

employing CUTTING EDGE TECHNOLOGY

Our website is interactive, user-friendly, and positioned at the top of all major search engines. Each property has its own individual web page, consisting of interior and exterior photos, floor plans, and an in-depth property description, followed by a complete list of amenities, rental rates, and guest reviews. Our advanced reservation system is integrated to ensure accurate availability with calendars and rates updated in real-time, so your guests can make online bookings and inquiries 24 hours a day, seven days a week. Our system also generates text messages and automated email communications to your guests from booking to after departure. You can access your private portals to monitor reservations, documents, and accounting information as an owner. We strive to provide you with the best cutting-edge tools, strategies, and customer service the market offers.

COMMUNICATING EFFECTIVELY WITH YOUR GUESTS

Our communication with your guests is professional and of high quality. We regularly communicate with your guests from when they book your property until after they depart. We deliver friendly customer service and have a sophisticated automated e-mail system to provide renters with all the information needed for a fantastic vacation. Arrival information is provided via email and access to a private Guest Portal that includes important details related to your property and links to direct them to procedure and policies. We send your guests an arrival text to welcome them to your property. We provide every guest with a JLJ branded gift.

Our phones are answered after hours by a professional service with a live operator who can walk guests through any maintenance or housekeeping concerns based on JLJ policy. We also contact your guests two days after checking out to encourage them to provide feedback and remind them to book your home again for next season!

ACTIVELY PARTICIPATING IN THE INDUSTRY AND COMMUNITY

JLJ stays on top of industry trends with an active membership in NCVRMA (North Carolina Vacation Rental Managers Association). We are very involved in our local Chamber of Commerce and the Outer Banks Visitors Bureau and support our community. Read about our community involvement.

DESIGNING A PERSONALIZED AND FLEXIBLE MANAGEMENT PLAN

We tailor our level of management to your needs. The appearance and comfort of your home is of paramount importance to us. We offer full-service property maintenance and housekeeping, in conjunction with private contractors. Our housekeepers are members of the Vacation Rental Housekeeping Professionals (VRHP). Here at JLJ, we run a preventative maintenance program, quick response times and post-tenancy dual-purpose inspections. It is our policy to handle any issues promptly and efficiently. We keep our owners up to date on their rental properties through consistent emails and newsletter communication.

IMPLEMENTING SUCCESSFUL POLICIES DERIVED FROM YEARS OF EXPERIENCE

We pride ourselves on keeping your home looking great and operating smoothly. To do this, we implement a variety of policies to ensure that our guests regard your property with the utmost respect. We adhere to the guidelines set in the rental agreement that your guest signs. When booking your home, we follow strict rules and regulations to attract only the most courteous and respectful tenants. We at Joe Lamb Jr. & Associates strive to offer you the best ownership experience the vacation rental industry offers. Through customized marketing strategies, individual attention to you and your property, a quick response service center, and top-of-the-line customer service for your guests. The Outer Banks is a top family vacation destination; let us help to make your property one, too!

Revised 11-15-24

"Their business practices, management personnel, administrative staff and maintenance crews are excellent. I have had no disappointments. Finally, we have received many favorable comments from vacationers that rented our house. "

"We have been represented by Joe Lamb since 2004 and are very grateful for the advice and management expertise provided over many years. The associates we have interacted with have always been knowledgeable, helpful, and a pleasure to work with. Overall, I give Joe Lamb Jr. an A+"

Joe Lamb Realty has a reputation in the Outer Banks community as one of the most experienced and professional real estate brokerages. Since 1968 we have guided thousands of homebuyers and sellers in achieving their goals.  

You can contact our realty team at Work with a Realtor.